Our Reviews

Wasn’t expecting to buy a car. Found a car. Found deep discounts. Ultimately bought a car.

Quick and friendly service all the way around.

As always the service team was amazing! Thank you for all that you do day in and day out, you have one of the hardest jobs in the dealership and you all handle it was grace!

I had a great time at Della Chevrolet, Jay Harney was my salesman and we hit it off like old friends. I told him what I was there to look at and he put me in the car I bought.I also was helped by Sam Hoit with all the paper work . Overall a great experience.

Pleasant staff . Clean and comfortable waiting area. Work was done on a timely manner.

Friendly service advisors and very quick service department

I had a great experience. The team was very professional and very friendly. My salesperson, Ian was #1! This was my first time dealing with this dealership and it will not be my last for sure.

Was very satisfied

5 hours for replacing two parking brake cables! not all of them.

My satisfaction with my purchase at this dealership was short lived by the interactions I have had with della Chevrolet service department The level of poor communication, miss information, poor workmanship and carelessness just to name a few is truly unacceptable. Here is just the latest examples of why. I brought my vehicle in do to a noice while driving on uneven surfaces, It was found that a lower control arm was defective, picked up the car after the work was done just to find that the noise was still there When I called they try to tell me that it may be something else wrong… it took a bad review to be contacted by the service manager Whom after researching found out that the new lower control arm was installed on the wrong side…! Had to bring the car back to the shop to get the repair done.. again And ones again… because the alignment was off.. (A)for effort to Jenny on that, but again my satisfaction was short lived… A few days later the car started to have a clunk sound during the transmission gear changes, so I brought it back in and after several hours, I was told that the noise was normal…. And was given a note from GM explaining it. I felt that this explanation was a bunch of nonsense so I had Goss Chevrolet dealer service department look at it. within an hour the problem was properly diagnosed and fixed. Come to find out that the axel nut which had to be removed to fix the lower control arm was not tightened to the proper torque and had become loose causing the noise I was hearing, As explained by the head mechanic at Goss Chevrolet. apologies and excuses, they are not necessary. We are now way! Pass it!

Everyone was very helpful and always kept me informed of what is going on with the diagnosis of our EV. The diagnosis determined that we need to have a part installed the technician that works on our vehicle always kept us in the loop he was very professional and we are really happy about the work that he did for our vehicle.

Very Helpful Consideret Eazy to deal with

Jennifer went above and beyond to help and keep us updated on everything.

No problems

Amazing place to purchase a vehicle every one is really helpful

Very helpful

I was not satisfied with the customer service I received. My motor blew up, and they did not want to cover it although I had warranty. I was in the dealership twice for check engine light on prior. Would not recommend this dealership to anyone.

Mich Rowe and Dylan F were excellent and easiest and most friendly group I have ever encountered in car buying. As a former sales person for a dealership, it was seamless and quick for a new vehicle.

They were good i am happy with them

Saturday morning Appointment went great. Waiting room was clean, They got the truck in on time and out. Truck was returned clean and everything done. No issues found on the truck made for a great oil and tire appointment.

warmest welcome and everyone went above and beyound to help me with my purchase without any pressure a very special thanks to kevin monroe and jay harney

Always excellent service when I bring my car in always very reliable and friendly I always have a great experience at the dealership

We couldn't be more happy with the purchase of our new 2025 Chevy Colorado Z72. Excellent customer service and the whole team was very professional, knowledgeable and attentive to what we were looking for. Joe & Tammy

I was very happy with my experience! People were kind, efficient and helpful. Things were accomplished on time. I would certainly recommend you to others!!

very clean waiting area,work was done on time

Excellent the salesman was very helpful

Tracey was great

The service team didn't have much to go on when I told them I had a rumble in my blazer on my scheduled oil change They were able to figure out the issue.

Exceptionally friendly staff. Very knowledgeable through out the process.

My car now has a light on after having it looked over. But they say my battery was fine. Now my car says it's low. Doesn't make sense.

Went well

Had new tires put on my truck. Very good deal and courteous staff

I always have a great experience at your dealership. I bring all of my cars there for service. The process is smooth and customer service is always outstanding and friendly. Jennifer is wonderful, even letting me know about a tire sale and also looking into my extended care package to see if I had anymore discounts on service. Very much appreciated to go above and beyond. Thank you!

Service was completed in a timely manner. Staff was very polite and courteous.

No issues

Was not updated on the status of my truck I had to call was not told a estimate on how much it was going to be for a cabin filter and wiper blades till I got there and it was 200 dollars for it I would have past and did it myself also was told that they couldn't find the noise in the rear when its very noticeable

Having a hard time setting radio stations through XM radio. I select the hold to set button, and the station plays fine. When I shut the vehicle off and restart, all the hold to set channels are gone.What gives with that? Is there an additional step I need to make?

Everyone is very helpful and professional.. Our experience so far has always been wonderful.

.

Poor customer experience, very little to no updates with customer regarding vehicle. Even when. Calling to check on vehicle, very little to “ I don’t know” answers and no return calls when told they would call back. Brought truck in for 2 different parts to be replaced, 1 of the parts was not replaced and was told the same information back when service tech looked over truck and didn’t replace parts (windshield depended pump). Was told they would delay and wait till another day to do it. I ended up replacing the part myself. 2nd part I pre-ordered and brought the truck in for repairs (for electronic braking module) was truck was there for 6 days for a job quoted at (1.5 hours) and the service tech replaced another part (windshield depended pump) when I told 2 different service people I didn’t want that job to be done (but they did it anyways and claimed “poor communication” and made It seem like it was my fault. Poor communication all around and what is the point of the service center texting for vehicle updates, it was never used at all and had no responses.

I had concerns regarding my car I recently purchased. My car was scheduled and thoroughly inspected in a timely manner.

Chris Adams was wonderful. Everyone at the dealership was friendly and outgoing. We had a very pleasant experience at Della Chevrolet.

had to get my car repaired it took a lot less time than i figured on and I was informed on the progress as they did the job plus everyone was real friendly . great service

It was quick and easy.

I the service and experience was great they got me in fast and did a throw job

I bought my truck back in June. The service engine light has been on ever since. I have been back to the dealership at least 5 times to get the emissions problem fixed but they haven’t fixed it yet.

We were under the impression that we had a service plan where our first 5 oil changes were included when we purchased our truck. We had only used 2 and then yesterday we were told that any others had expired so we needed to pay. We will no longer use Della Chevrolet for future service or purchases

Great customer service. Quick and efficient operation!

I purchased at the time of the 3 year lease an oil change contract for free oil changes good for 2 years. After receiving a couple oil changes and only having 16,914 miles on my 36,000 mile lease I was told that I used all of the free oil changes. The contract should have covered 2 years or 24,000 miles. The delership in glens falls was more interested in upselling than telling me the truth about what it actually covered. Terrible Experience. I will never purchase an upsell contract again.Good luck getting me back in that dealership again!!!!

I worked with Mitch, Ian and Sam and they were incredible! Everyone was so friendly and inviting. The dealership is beautiful and they worked hard to get me into my beautiful new traverse! So appreciative!

Jay Harney was kind ,courteous,no pressure. Good Salesman

Professional, friendly and great communication regarding status of vehicle

My experience buying a car from Della Chevy could not have been better!!!

Friendly, accommodating and refreshingly transparent. I was able to walk in make a deal and leave with the vehicle hassle free in record time

Experience was very good, Jenn and Nick were both polite and informative

Awesome very fast and professional

The experience at Della Chevrolet in Plattsburgh, NY was a very positive one. No pressure to buy and made us feel like we were family, not just customers! Thank you, team. We would recommend your dealership to our friends and family!

Salesman Jae was very excellent,as well as all the other staff,thank you

I had a great experience at Della Chevrolet. Jae was knowledgeable, responsive, and attentive throughout the entire process. I would recommend that anyone in the market for a new or pre-owned vehicle check out Della Chevrolet first! - John

Nick was wonderful! Unfortunately my check engine light came back on that evening.

Excellent customer service. Great overall experience. Thank you

This is our first time having our new car serviced, and everybody was fantastic. They walked us through everything that they were gonna do and they were very polite and professional.

The experience was very good. Nick Miller was my service advisor and checked me in. I waited for it and it was done quickly. Very professional.

Greeted me as soon as I opened the door. William Minogue was great personable, friendly. We were shown many vehicles and given options that would fit our life style. Would recommend to everyone. The whole staff were excellent finance through.

Tod the sales man was great to work with

I was completely satisfied for sure.

Every time I go in to service department, Everyone is very friendly and I have never had to wait a long time for my vehicle to be finished Thank you

Nick was great when I came in for an oil change, he accommodated everything according to my needs and was super efficient and friendly! I was in and out very quickly which was really nice on my day off! Thank you thank you!

My husband and I love the chevy dealership. Mitch, Nick, Ian, Sam have been involved with our purchases at Della and have been nothing but professional and friendly to us. Whenever we have to have a service call Nick always comes through for us to make us as informed, comfortable and happy as possible. We hope to have this type of service for a very long time. Thank You, The Cameron's

All of the services were performed in a timely manner with exceptional communication throughout the process. Very happy!

Dropped the car off on Monday night as I left for a business trip. Car was check and I approved the work while away. Returned and picked up the car all complete

Always a friendly staff

Had my oil changed and it was done in a timely fashion. The service staff was outstanding!!

Great People

I am so happy with my purchase of a 2026 Chevy Trailblazer and really enjoyed working with Bill Minogue. He made the process stress-free, and I did not feel pressured or rushed. All the staff were friendly and worked hard to get me a great deal. I also love their service department and will be using them for all of my car maintenance. Shout out to Sam in finance and the general manager, who are also great to work with! I will be back for my next vehicle purchase. Thank you!

Very professional

As usual the service was great and everyone is very friendly it makes the visit while waiting for the car to be fixed go much better .

Bill was an exceptional sales rep. He got us into the exact car we needed seamlessly and efficiently. Will be recommending him to everyone!

Always a great experience with the service team

was a great experience buying my new equinox

Thank you Ian and Sam. I love my new traverse! you guys are the best

This our second vehicle purchase at Della Chevrolet and I couldn't be happier with the experience. Ian, Sam, and team make the process so easy and efficient. Well done!

Nevin and all that work at Della In Plattsburgh NY were excellent and professional. It was a nice and comfortable experience. I would definitely recommend this car dealership.

fast service

Courteous staff very nice waiting room. Helpful and efficient!

Excellent service

Good service

The issue with my truck was diagnosed and repaired the same day as my appointment getting my truck back to me wqy quicker than expected

I has a new key fob made for my truck and it went smoothly. I also had them diagnose another problem and they had to order the part

The service was superb, the advisor Nick Miller went out of his way to make the appointment very comfortable for me!

Nevin...nice guy to deal with

wonderful service as always

Bill was excellent to work with explain everything very well and was polite considerate to have as a salesman thank you Bobby

Sales was courteous, friendly, welcoming great interaction

Always very upfront

Cost was better than expected. Work with myself to lower cost labor.

Failed to complete full diagnostic on my vehicle as there was two separate CEL codes. When they got back around to the second issue (after me having to complain and explain the issue all over again and make another appointment) they charged me the diag fee and told me there is nothing wrong with the truck (active shudder control issue, supposedly replaced the entire unit last year). 3 days later, check engine light back on. I call the dealership, they say I need to speak to the service manager. No answer upon ringing, but the person on the phone stated they’d send an email and the service manager would contact me. 3 days later and still have not been contacted. 100% poor service and I will certainly be taking my vehicle elsewhere. I will absolutely never buy another vehicle through Della and have happily shared my experience with others looking to buy there.

Great experience!

I brought the truck in to address an airbag recall notice that I was sent. The recall work was completed. The next day the airbag sensor light came on and keeps chiming. I scheduled an appointment for the following week and was told that the issue would require a $1700+ repair.

The appointment was timely, and the personnel knowledgeable for their interaction with the customers

I was pleased with my service I received on my car and have another appointment on Thursday 2/26 at 9 Am to install parts and tires on my 2016 Buick Encore !

easy visit to fix brake light under warranty and also get state inspection

Paid too much for mirror

Nick in the service department is the best! He is so pleasant and kind to deal with. He helped me get my older car inspected and kept me updated on the progress. I love taking my car to della Chevrolet because of their outstanding service and customer care.

Nick Miller was great and friendly, with clear and transparent communication. Service to my vehicle was satisfactory.

Scheduled online through app. Smooth experience. Good response when I called with questions.

Not much to say brought the car in and serviced it Very first time that I had the car in for this .

Tracy was very helpful and knowledgeable. I love my new car!

prompt, courteous.

On time service Good pricing friendly service

Friendly people great service

Very pleasant

Good service. Staff very friendly and accommodating

Mitch and Kevin were great getting me into my 2025 Silverado. Highly recommend Della Chevrolet

Dylan and Sam were both great to work with as they made the car buying process very manageable.

Nick in the service department is great

Kevin and Bill worked exceptionally hard to locate and get me the truck that I wanted. I was picky on what I wanted and Kevin worked harder than any salesperson I have ever had to get what I wanted. I would definitely recommend him and Bill to anyone.

Jen helped me right away and answered all my questions the service was great thank you for everything

Thank you Della Chevrolet Plattsbugh NY for servicing my truck

Service advisor was great, and kept me informed about repairs. Great experience.

Service got my inoperative truck in the same day I called. Monday Got my parts ordered. Parts came in on Wednesday Repaired Truck on Thursday Picked on Friday Tested good 150 mile drive

I found everyone to be very friendly and pleasant

Excellent as usual.

Kevin Monroe was very good to deal with and would definitely use him again.

Truck is still not right it's a peace of junk

quick simple

Fast and reliable to weekend service

We had some miscommunication, but Nick in the service department worked things out for us. I was very pleased with the service provided.

They were able to accommodate service on a short notice at a time that met our needs.

The service writer (Jennifer) who checked me in went out of her way to listen to the problems I was having with our EV. Their were also a few recalls that had to be done as well as a complete computer reprogram and they even rotated our tires. I would like to thank Della Chevrolet of Plattsburgh for serving our vehicle and Jennifer plus the Service Technician for doing a great job for us. Tony & Nona Talarico

The whole transaction went very smoothly - everyone involved was very professional, from Dylan the sales rep to the finance manager and the person who presented me with a pile of documents to sign. And the vehicle, so far, is far better than I ever imagined, with features that seem to be what a few years ago would be science fiction - This 26 Traverse is an unbelievable leap in functionality/technology when compared with the 23 Traverse I traded in. And Dylan went over many of the vehicle's functionality with me and my wife, which was so useful. He also set up my iPhone and some other features I never knew existed. Overall, I had a very pleasant experience due to professionalism at that dealership. Great experience.

Swift and courteous

Everyone was communicative and everything was ready for us when we arrived. Dylan and Sam were great to work with.

Always courteous, great service!!

Didn’t fix all the issues it was there for. So now have to drive it back out there to rediagnose

Bought a brand new 2023 Colorado and have had it for barely over 3 years. I have had the starter replaced, rotors replaced, battery continuously recharged because it kept dying and now the entire exhaust system has failed and needs to be fully replaced and it’s not under warranty absolutely unbelievable. I will NEVER be buying another Chevy product again.

Thank you for pointing out the dangers not detected by new york state .

I was happy with the way all that was involved from the people that met me on arrival to the time the service was ended. Very nice people and the service was performed excellent !

Went in for some basic maintenance. Everyone was polite and took care of me in a timely fashion.

Six months to replace a throttle body in my corvette ...really?

Everyone was friendly. Tracy was patient w/ me & made sure I was taken care of in getting the car that I needed.

staff was friendly and told me exactly when my vehicle would be ready. Very satisfied

As always the service advisor was very courteous and a pleasure to work with. My truck was repaired and all the electronics work again as they should!

Fast, efficient, friendly, and quality service.

Very great experience

Very good service

I was not treated well at all.

Great service and very timely but thorough .Definately will go back

My car was delivered at 1110 am for an 1130 am appointment. There was an approximate hour and 1/2 for 15,000 mile service plan on vehicle with an inspection. I received a text saying that Della would keep me apprised of anything that came up. I returned at 115 pm to find that my vehicle was "just brought in" and I couldn't get an update because " the guy was probably in the bathroom " because he couldn't be found. I waited in the lounge for an hour before I was told the fairly new wipers were rotted and wouldn't pass inspection. I didn't inspect them myself, just told them to fix the issue. I waited another approx hour and was billed $106.55 for an inspection and wipers. This was my first "garage" experience and I wasn't very impressed. Sorry, but you did ask for my review of my experience. Next year, I will plan accordingly so I'm well prepared for what could happen in the event that this happens again.

Needed new tires, balance, alignment and a part for the front end. I was very satisfied with the work ! I will be going back for all my service needs ! Thank you !

Really welcoming and helpful staff. It's never fun to have a problem with you car, but I'm glad I went here for service. Absolutely would recommend

Painless and good customer service

My car was scheduled for an oil change but I asked for the remote battery to be changed. I also had a weather strip that needed to be replaced/ordered but I had asked about that the last TWO oil changes and told “we will.” Long story short the part had never been ordered but was finally this time. When picking my car up I asked about the battery and was told it was taken care of. Guess what….. the battery still wasn’t changed. Disappointment and doubting of their words.

Tracy and Sam were both very easy to deal with, very professional.

Friendly staff

Great the found me a truck in Maine and got it to me in a reasonable date.

Quick and easy.

2 hours for state inspection. A little long.

The service was amazing from start to finish!

I brought my truck in for a recall issue associated with the air bags. The next day the airbag sensor light came on and it chimes every 30 seconds. When I called to get it fixed, they told me they couldn’t get me in for over a week.

Everything was great they made sure to let me know what was going on

Fast dependable service

I had an oil change and new tires put on. The service was done. The service was quick and the included inspection found that I needed new brakes.

Good

Dylan was the perfect representative for your store. The automated texts and emails are annoying.

Great service

Dale L came out, very nice and friendly. Wanted to help us, showed us a couple different SUVS. We still didn’t know . He asked us if he could show us the trail blizzard. Right from the start my husband liked it. We when into the show room. Everyone was so nice. They made you feel like a person and we appreciated that. Happy we bought a SUV from Chevrolet.

No communication, doesn’t answer phones or call back if your vehicle is in. Had an appointment for a Tuesday afternoon but due to my work schedule I had to drop it off Monday evening. Didn’t hear anything on Tuesday, but that was fine because I knew they work that had to be done may not be completed. Wednesday I don’t hear anything until late morning I get an email stating I missed my appointment and that I needed to reschedule if I still wanted to. So I began calling the service department, but due to caller id they chose to ignore and not call back. After multiple attempts to reach out for answers I sent my wife on her lunch break where they told her they were still working on it. Still silents from the service department I stop on after work about 445. Where they scramble in the back to come up with a plan is my guess. They tell me they are still working on it ( I noticed my track had not moved from where I parked it) where I replied with still working on it or you having even touched it. So yes they hadn’t touched the truck since I dropped it off on Monday. I understand getting busy I understand getting behind, but I don’t understand the lie’s and the lack of a two minute phone call stating the truth. They contact me Thursday when they got it in, they contacted me when it was done early afternoon. When I arrived to pick up the truck, they weren’t sure what keys were mine, I had to verify myself the correct keys. The truck door had break oil on the window controls and handle, the floor board had more oil on it then when it arrived (bad break boost that was also had a slow leak) yes it had a little bit but not as much that was on the floor when I picked it up. It was due for an oil change #1 no one asked if I would like a service done while it was there. #2 someone just reset the oil life with out servicing it. Needless to say this isn’t the first time Iv had issues here, however first time leaving a review. I doubt this finds anyone who gives a shit but, moving forward I’ll be doing business with another dealership 100% out of my way.

Always the best service that’s why I continue to come for my maintenance. It’s so easy to pull right in to the garage and the service staff are top notch. Wait time is always quick as well. What a pleasant experience have work completed on my car! Thank you!

.

everything was a great experience. i would recommend if your looking for a new car.

On time service along with great vehicle care. Thank you !!!

I brought it in for its first oil change and inspection since purchasing the car and had to return it because the check engine light came on. Tech looked at it (I assume reset it) and we left again. 2 miles down the road the light came on again. I called the service department and they assured me it was fine and not to worry about it( I was on my way out of town for the weekend). As we were heading down the interstate my tire pressure gage came on. We pulled off checked the tires and everything appeared ok. I then sent an email to service department expressing my dissatisfaction. I have not heard back from them yet, as to when they plan to rectify the situation.

My wife and I came to Della to look at a Chevy Equinox EV. Bill, the salesperson, was extremely helpful, professional, and friendly. He immediately had almost all of the answers to our questions and was able to quickly get answers to other (less common) questions we asked. He gave us a very fair offer for our trade-in and made the buying experience a smooth one. Props also to Sam the finance guy. Sam did the paperwork on the sale and was able to find us the best loan for our needs, which included additional rebates. Everything was transparent, expertly explained, and up front. We left as very happy customers and are looking forward to many years with our EV! Glad to recommend Della to other folks searching for a car purchase in Plattsburgh!

my car was seen right away and I was notified of the issue by phone! a second appointment was scheduled for when the back ordered part comes in. Fast and friendly!

The truck was at the dealer for 34 days. During that time waiting on parts and updates was frustrating as was unable to get an estimate on when the vehicle would be completed. Several times I was told to check back in a couple days. Originally it was discussed that the parts would take 10-14 days to arrive. Then it would only be a couple days afterward and the truck would be repaired. That slipped to 34 days. I had to call back twice a day to get updated and most of the time was unable to speak with anyone. I was told the transmission was assembled waiting to got into the truck on a Wednesday, I later found out the truck was not worked on until the following wednesday. Waited a full week to find time for the repair as they did not have enough techs to do the work. Better comunication, a loaner vehicle that matched the purpose. We purchased a work truck to use for work. The loaner was an equinox that we could not deliver a single window in.

A very fantastic experience. The service person, Jenny Burlington was extremely friendly!

This is the second vehicle we have purchased from Della Chevrolet, and we rely on them for all of our service needs. Dillon and Sam did a great job guiding us through the process of trading for our new car. The sales and service staff are always courteous and helpful.

All ways have a great experience at the dealership amazing customer service and amazing place to buy vehicles

Fast very happy with the work done

Very efficient, friendly, and kept me in informed of what was happening with my vehicle during the entire appointment!

Very efficient

The problem didn’t get fixed. My one year old traverse stopped reading the speed zone signs. After the appt , it still doesn’t.

Repairs were made quickly

I recently purchased a 2026 Chevrolet Traverse LT from John at Della Chevrolet, and the entire experience was outstanding. John was knowledgeable, professional, and genuinely took the time to answer all of my questions without making me feel pressured. He made the buying process smooth, straightforward, and stress-free from start to finish. The team was friendly, transparent, and focused on helping me find the right vehicle for my needs. I absolutely love my new Traverse LT and couldn’t be happier with my purchase. If you’re looking for a new vehicle and want exceptional customer service, I highly recommend asking for John at Della Chevrolet. Thank you for making this such a positive experience! 🚗✨

My appt was for 10:30 , I arrived promptly 10:27,the service bay already had 4 cars ahead of me,I checked in ,and that was so so,( both customer service techs were visually stressed,)I had scheduled an oil change and tire rotation,on a 2025 Acadia ,with 18k on it. To the tech’s credit he noticed my inspection was up in July and asked if I wanted that done too,(yes and thx) but I did not leave the dealership for 2 hrs and 45 mins later. A bit excessive I feel n rick

Pleasant, friendly

I have had it in several times and they cannot figure out how to make it drive straight. Eight… yes eight alignments and multiple other adjustments and it still pulls like crazy. It is dangerous and I want you to buy it back before I get hurt.

Clear communication very effective service

It is always a pleasant experience at the service department.

my first visit at your svc dept, I was DREADING, because of long long waits for svc at other dealers, just for oil chg. one time at my last dealer, I was there almost 4 hrs, for oil chg and rotate tires, they claimed paper work got mixed up. I was amazed when the service mgr came to tell me my car was done after 40 minutes. I only had an oil chg for this visit, which should only take 40 min. very very pleased with you and hope it continues on my next visit with you

Chris & Sam were absolutely stellar salesman & financial! Personable, patient, professional & knowledgeable employees. My purchasing experience was hassle free, honest & pleasant unlike my last Della dealership. I had considered looking elsewhere, but decided to give Dellla Chevy a try. Della Chevy is top notch every step of the process. Appreciatively Diane H DePreter

Excellent as usual.

Got my car in rather quickly for inspection very happy with the service

Communication was horrible 2 days were wasted because no one could call me with updates. I had a specific problem and solution and , I was completely ignored when I told staff. Time and money was wasted doing unessary work. That I told them would be a waste of time. They refused any advice on the issue, they wanted nothing to do with the research I did to fix the problem.. I eventually had to get upset and basically order them to do the work I requested. Another day wasted before they called to even order the parts. I was made to feel like an uneducated idiot and left feeling like I had to be an asshole because they wouldn't listen and I had to get angry. Making me look like a jerk.