Our Reviews

Very good

great service and quick for my oil change and tire rotation! Chevy service dept. is the best

Ian and Sam were amazing and really made the process quick and easy. My first time buying brand new and the experience was so smooth . They are great additions to the Della team and I’m very happy with my new car!

I will recommend u

Ashley was awesome to deal with very pleasant and such a kind personality Della should be proud to have her on their team. Sam made the numbers happen he was pretty much spot on I couldn’t ask for anything better. And Kevin is awesome thanks for the running boards truly appreciate that. Over all my experience with these people was outstanding.

Concern addressed immediately. Warranty issue. Waiting on parts.

First of all. The scheduler reminded me mileage/time for a light check of things. I had to change my itinerary for a much needed health appointment. The scheduler did so and on my second attempt everything was timely and I saved money because of warranty coverage so it was free work done 😃

Completed safety inspection plus checked grill recall on gmc 1500. Very friendly service staff. Service was done in what I thought a short period of time.

In on time and work completed quickly

The service was great, the repairs excellent. The increase in cost rocked me and by bank account.

As always friendly, courteous and very knowledgeable.

Over priced service never was told how much it was going to cost to install two mud flaps out of sight

From the very first moment we engaged with Dylan (the first person we spoke with) throughout the entire buying process we were treated royally. Not just Dylan, but Sam, Mitch and everyone we met we’re just as friendly and helpful.

When I walked in the gentleman was very pleasant and directed me to the service department to speak with Nicole. I can actually say “ the hospitality won me and friendliness “. Thank you and I will get my vehicle service again before I leave before I go home.

Friendly and knowledgeable staff. Thank you for a job well done

They got us in and out in good time

The best service! I always feel comfortable taking my car there (especially as a female). I like how easy it is to make appointments on line, the check in process is so smooth, friendly staff, quick service, clean waiting room. I will always buy my cars from your dealership just to keep getting great service! Thank you

fast excellent service as always

The service since you arrive to the place is amazing. I had Joseph Neal taking care of me since day one and I couldn’t be more grateful about it. He helped me through my first suv buying and he did it with the best smile and attitude. He’s a really great person that knows what he’s doing so professional

Efficient, timely, quality, friendly, professional, caring.

People are always friendly

My appointment was for 9:15 on June 6th. for an oil change and 2 air filters changed. I brought another vehicle to use while mine was being serviced. I checked two hours later and the truck hadn't been touched. I asked why this was and was told that people who waited at the dealership had priority over me because I didn't wait for the service. It finally took 4 hours before I could take my truck. I am deeply disappointed with the service. What is the point of making an appointment if it won't be honored? I will most likely take my truck to another shop for service in the future.

Poor communication from all departments from top to bottom, a 5 hour service turned into 5 days with no explanation, when the service was completed it was not done in the manner requested and I won’t risk going back and letting them fix it.

All good

Very helpful and friendly and addressed my concerns

Ian, Kevin and Sam were all excellent. Great customer service, friendly, knowledgeable and it was an overall positive interaction. Ian walked me through the truck inside and out before even taking it for a test drive and went through setup before I drove off the lot after the sale was complete. Sam explained the financials very clearly. I was quite appreciative of the top tier customer service all around and will definitely recommend Della Chevrolet to friends and family.

Got me right in, told me/kept me up to date on the progress of my truck being serviced/tire rotation/state inspection and recommendations. Nicole was right on with everything and my concerns. Thanks Della Chevrolet and Service Team & Nicole. Until next service

Very friendly and professional Team

Everyone is very friendly and I did not have a long waiting time,

Saturday 8:30am so I can get on with my days recreation plans. First service on a new truck. Simple, straightforward, no crazy surprise add-on change orders. Those customers who do this should be the ones to wait while you honor the appointment time that was made with me. I was on time, I was patient. At 10:30 I thought the work would /should be completed. No. That would only be possible if a mechanic had been assigned to my truck at the time of my appointment. Car sales people were repeatedly prioritized by service when a dealer preparation on a new sale was demanded, taking one of the two mechanics away from the service appointments. (Who coordinates the needs of Sales/Service? Without that attention Sales vs. Service becomes evident) So my one hour job took 3 hours. My plans changed. I know, a first world problem. Maybe an additional mechanic could be working Saturdays for the last month of a quarter to deal with the sales aspect of your dealership, while those of us who value your service department to support the vehicle we already purchased are served in a timely fashion. Those customers buying a vehicle on Saturday are no different than me going for service on a Saturday. We're all trying to not lose a scheduled workday. Offering weekend service is an incredible service for all customers. Please support what you offer. The results of the service on my truck were great. The mechanics did everything well, my complements to them in a high pressure situation not of their making. Sincerely, Clifford Smalley

Everyone was friendly and eager to make a deal.

very reasonable group of associates

I went in for the advertised "Normal Mileage Package" which included oil change and ytire rotation plus an extensive list of "multi Point Inspection items. When I registered with the Advisor - Nicole Young- I pointed out that I wanted the full inspection as advertised. She gave me a blank look and kept repeatiing that they were only doing the oil change and tire rotation and would do a reegular munti=point inspection. I accepted this and went to the waiting area. When she came to take me to the cashier she presented me with a bill for oil change and tire rotation. I requested a check list of the points that the tech had inspected and did receive that shortly after. The check list showed the multi inspection points covering 1-1/2 pages of items to be inspected totaling about 35 items of which only 7 were shown OK as inspected. At the end of this process I gave up wit the advisor and went to pay my bill indicating that I would be sure to file an unsatisfactory experience report to which she offered no comments. The Cashier had now closed operations and I had to request assistance from a sales manager to make my payment which he did promptly and courteously. In summary, I was not satisfied with the advisor and probably will use another GM dealer for future needs. I really like my 2018 Traverse Premier and hope to continue ownership since there is no longer a model like the 2018. This is the first time I ave had a dealer service during which the tech had not recommended an additional need. Your dealership and the customer has missed out on additional revenue and a needed replacement as is the usual experience.

GREAT SERVICE AND WONDERFUL PEOPLE

Very friendly and easy transaction on a great vehicle!

Outstanding sales department. I ordered a 2025 Chevy Traverse. I received a good trade in value for my vehicle. I was updated on the process of our new vehicle being built. The Traverse arrived in a timely manner. Our sales consultant was knowledgeable and explained all the equipment on the vehicle. The finance/business dept was exceptional in assisting us with all the paperwork. Thank you, Mitch Rowe (General sales manager), Nick Miller (Sales consultant), Sam Hoit (finance/business). If Della's Svc. Dept. is as good as their sales dept., it's a win win. Thank You, Della Chevrolet

Appointment was on time

I scheduled an oil change for my car at 11 am, but I didn’t leave until 2 pm. An oil change should take a maximum of 30 minutes, not 3 hours. I’m not impressed with the service, and this is the second time I’ve had to wait this long for an oil change. I won’t be returning.

Dylan went above and beyond to try to get me in the vehicle I was looking for. Very Happy with the customer service!

I asked that my 2016 impala be looked at, due to a knocking noice I hear when driving on a bumpy road. I was told that the problem was a defective lower control arm, and that they could order the part and schedule the work ones the part was in A week or so later I was notified that the part was in and scheduled for a week after. 2 days in the shop and $600+ dollars later I picked up the car and the noice was still there! I contacted the service department to let them know and was told that what I was hearing must be something new…. No, No, No!! It was the same problem!!! The ladie I was speaking with then said I will check with the department manager and get back to me. That never happened! Im filing a complaint with the BBB, and any other agency that’s whiling to help me and will file a complaint with small claims court if this issue is not addressed without any! Further charges as is not my fault that the actual problem was obviously missed diagnosed.

love the service everyone is real friendly . I bought 3 cars there and am real satisfied with the service , if I buy another it will be from you guys .

Mitch and Sam made the whole process easy. We will be recommending D’ELLA Chevy in the future.

Ms. Call was very pleasant to work with. She kept me informed of everything on. . She is an asset to Della Chevrolet. The service department did a great job.

Great experience! The staff were all courteous and knowledgeable.

Everyone was exceptionally very friendly and helpful. Jay was excellent to deal with.

Everyone was great to work with. And we went to get a used car and ended up with brand new. Our first new car. I think we met everyone in there and they were all great. John was our salesman he was great. It's a great place to buy a car. love our new chevy. Thank you all very much. Thomas,Deborah Vaughan

Good job

Washer fluid is cheap and after spending 150 + you think you would check it and top it off Nope you don’t 3times this has happened Fella Kia will was the vehicle Not Chevy

Scheduling app’t was easy. Staff was very friendly and helpful on the phone. Vehicle was in for an engine light. Was told the issue was fixed. When we picked up the truck after hours - the light was still on. Not very happy about that. Makes me wonder if it was actually driven/re-assessed after the ‘repairs’. Or did it just go off temporarily b/c the battery was unhooked?

Was very satisfied

5 hours for replacing two parking brake cables! not all of them.

Quick and friendly service all the way around.

As always the service team was amazing! Thank you for all that you do day in and day out, you have one of the hardest jobs in the dealership and you all handle it was grace!

Very Helpful Consideret Eazy to deal with

Wasn’t expecting to buy a car. Found a car. Found deep discounts. Ultimately bought a car.

had to get my car repaired it took a lot less time than i figured on and I was informed on the progress as they did the job plus everyone was real friendly . great service

I had a great time at Della Chevrolet, Jay Harney was my salesman and we hit it off like old friends. I told him what I was there to look at and he put me in the car I bought.I also was helped by Sam Hoit with all the paper work . Overall a great experience.

warmest welcome and everyone went above and beyound to help me with my purchase without any pressure a very special thanks to kevin monroe and jay harney

Friendly service advisors and very quick service department

Having a hard time setting radio stations through XM radio. I select the hold to set button, and the station plays fine. When I shut the vehicle off and restart, all the hold to set channels are gone.What gives with that? Is there an additional step I need to make?

It was quick and easy.

I had a great experience. The team was very professional and very friendly. My salesperson, Ian was #1! This was my first time dealing with this dealership and it will not be my last for sure.

Jay Harney was kind ,courteous,no pressure. Good Salesman

Professional, friendly and great communication regarding status of vehicle

My satisfaction with my purchase at this dealership was short lived by the interactions I have had with della Chevrolet service department The level of poor communication, miss information, poor workmanship and carelessness just to name a few is truly unacceptable. Here is just the latest examples of why. I brought my vehicle in do to a noice while driving on uneven surfaces, It was found that a lower control arm was defective, picked up the car after the work was done just to find that the noise was still there When I called they try to tell me that it may be something else wrong… it took a bad review to be contacted by the service manager Whom after researching found out that the new lower control arm was installed on the wrong side…! Had to bring the car back to the shop to get the repair done.. again And ones again… because the alignment was off.. (A)for effort to Jenny on that, but again my satisfaction was short lived… A few days later the car started to have a clunk sound during the transmission gear changes, so I brought it back in and after several hours, I was told that the noise was normal…. And was given a note from GM explaining it. I felt that this explanation was a bunch of nonsense so I had Goss Chevrolet dealer service department look at it. within an hour the problem was properly diagnosed and fixed. Come to find out that the axel nut which had to be removed to fix the lower control arm was not tightened to the proper torque and had become loose causing the noise I was hearing, As explained by the head mechanic at Goss Chevrolet. apologies and excuses, they are not necessary. We are now way! Pass it!

Everyone was very helpful and always kept me informed of what is going on with the diagnosis of our EV. The diagnosis determined that we need to have a part installed the technician that works on our vehicle always kept us in the loop he was very professional and we are really happy about the work that he did for our vehicle.

I the service and experience was great they got me in fast and did a throw job

Always excellent service when I bring my car in always very reliable and friendly I always have a great experience at the dealership

Jennifer went above and beyond to help and keep us updated on everything.

No problems

We couldn't be more happy with the purchase of our new 2025 Chevy Colorado Z72. Excellent customer service and the whole team was very professional, knowledgeable and attentive to what we were looking for. Joe & Tammy

Tracey was great

prompt, courteous.

I was very happy with my experience! People were kind, efficient and helpful. Things were accomplished on time. I would certainly recommend you to others!!

I was not satisfied with the customer service I received. My motor blew up, and they did not want to cover it although I had warranty. I was in the dealership twice for check engine light on prior. Would not recommend this dealership to anyone.

Mich Rowe and Dylan F were excellent and easiest and most friendly group I have ever encountered in car buying. As a former sales person for a dealership, it was seamless and quick for a new vehicle.

We were under the impression that we had a service plan where our first 5 oil changes were included when we purchased our truck. We had only used 2 and then yesterday we were told that any others had expired so we needed to pay. We will no longer use Della Chevrolet for future service or purchases

The service team didn't have much to go on when I told them I had a rumble in my blazer on my scheduled oil change They were able to figure out the issue.

Everyone is very helpful and professional.. Our experience so far has always been wonderful.

Friendly, accommodating and refreshingly transparent. I was able to walk in make a deal and leave with the vehicle hassle free in record time

My car now has a light on after having it looked over. But they say my battery was fine. Now my car says it's low. Doesn't make sense.

Went well

Pleasant staff . Clean and comfortable waiting area. Work was done on a timely manner.

Amazing place to purchase a vehicle every one is really helpful

I bought my truck back in June. The service engine light has been on ever since. I have been back to the dealership at least 5 times to get the emissions problem fixed but they haven’t fixed it yet.

Very helpful

My experience buying a car from Della Chevy could not have been better!!!

Exceptionally friendly staff. Very knowledgeable through out the process.

On time service Good pricing friendly service

very clean waiting area,work was done on time

They were good i am happy with them

Had new tires put on my truck. Very good deal and courteous staff

I always have a great experience at your dealership. I bring all of my cars there for service. The process is smooth and customer service is always outstanding and friendly. Jennifer is wonderful, even letting me know about a tire sale and also looking into my extended care package to see if I had anymore discounts on service. Very much appreciated to go above and beyond. Thank you!

Service was completed in a timely manner. Staff was very polite and courteous.

No issues

Was not updated on the status of my truck I had to call was not told a estimate on how much it was going to be for a cabin filter and wiper blades till I got there and it was 200 dollars for it I would have past and did it myself also was told that they couldn't find the noise in the rear when its very noticeable

Friendly people great service

The experience was very good. Nick Miller was my service advisor and checked me in. I waited for it and it was done quickly. Very professional.

The service was superb, the advisor Nick Miller went out of his way to make the appointment very comfortable for me!

Very pleasant

Experience was very good, Jenn and Nick were both polite and informative

Saturday morning Appointment went great. Waiting room was clean, They got the truck in on time and out. Truck was returned clean and everything done. No issues found on the truck made for a great oil and tire appointment.

All of the services were performed in a timely manner with exceptional communication throughout the process. Very happy!

Excellent the salesman was very helpful

Excellent customer service. Great overall experience. Thank you

This is our first time having our new car serviced, and everybody was fantastic. They walked us through everything that they were gonna do and they were very polite and professional.

Great customer service. Quick and efficient operation!

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Bill was an exceptional sales rep. He got us into the exact car we needed seamlessly and efficiently. Will be recommending him to everyone!

Always a great experience with the service team

Dropped the car off on Monday night as I left for a business trip. Car was check and I approved the work while away. Returned and picked up the car all complete

Always a friendly staff

fast service

Awesome very fast and professional

Poor customer experience, very little to no updates with customer regarding vehicle. Even when. Calling to check on vehicle, very little to “ I don’t know” answers and no return calls when told they would call back. Brought truck in for 2 different parts to be replaced, 1 of the parts was not replaced and was told the same information back when service tech looked over truck and didn’t replace parts (windshield depended pump). Was told they would delay and wait till another day to do it. I ended up replacing the part myself. 2nd part I pre-ordered and brought the truck in for repairs (for electronic braking module) was truck was there for 6 days for a job quoted at (1.5 hours) and the service tech replaced another part (windshield depended pump) when I told 2 different service people I didn’t want that job to be done (but they did it anyways and claimed “poor communication” and made It seem like it was my fault. Poor communication all around and what is the point of the service center texting for vehicle updates, it was never used at all and had no responses.

I had concerns regarding my car I recently purchased. My car was scheduled and thoroughly inspected in a timely manner.

Bill was excellent to work with explain everything very well and was polite considerate to have as a salesman thank you Bobby

Tod the sales man was great to work with

I was completely satisfied for sure.

The experience at Della Chevrolet in Plattsburgh, NY was a very positive one. No pressure to buy and made us feel like we were family, not just customers! Thank you, team. We would recommend your dealership to our friends and family!

was a great experience buying my new equinox

Thank you Ian and Sam. I love my new traverse! you guys are the best

This our second vehicle purchase at Della Chevrolet and I couldn't be happier with the experience. Ian, Sam, and team make the process so easy and efficient. Well done!

Nevin and all that work at Della In Plattsburgh NY were excellent and professional. It was a nice and comfortable experience. I would definitely recommend this car dealership.

Greeted me as soon as I opened the door. William Minogue was great personable, friendly. We were shown many vehicles and given options that would fit our life style. Would recommend to everyone. The whole staff were excellent finance through.

Nevin...nice guy to deal with

wonderful service as always

Good service. Staff very friendly and accommodating

Mitch and Kevin were great getting me into my 2025 Silverado. Highly recommend Della Chevrolet

Dylan and Sam were both great to work with as they made the car buying process very manageable.

Chris Adams was wonderful. Everyone at the dealership was friendly and outgoing. We had a very pleasant experience at Della Chevrolet.

Sales was courteous, friendly, welcoming great interaction

I purchased at the time of the 3 year lease an oil change contract for free oil changes good for 2 years. After receiving a couple oil changes and only having 16,914 miles on my 36,000 mile lease I was told that I used all of the free oil changes. The contract should have covered 2 years or 24,000 miles. The delership in glens falls was more interested in upselling than telling me the truth about what it actually covered. Terrible Experience. I will never purchase an upsell contract again.Good luck getting me back in that dealership again!!!!

Courteous staff very nice waiting room. Helpful and efficient!

Great People

Always very upfront

Service got my inoperative truck in the same day I called. Monday Got my parts ordered. Parts came in on Wednesday Repaired Truck on Thursday Picked on Friday Tested good 150 mile drive

Every time I go in to service department, Everyone is very friendly and I have never had to wait a long time for my vehicle to be finished Thank you

I found everyone to be very friendly and pleasant

Salesman Jae was very excellent,as well as all the other staff,thank you

Nick in the service department is great

Had my oil changed and it was done in a timely fashion. The service staff was outstanding!!

Excellent service

I am so happy with my purchase of a 2026 Chevy Trailblazer and really enjoyed working with Bill Minogue. He made the process stress-free, and I did not feel pressured or rushed. All the staff were friendly and worked hard to get me a great deal. I also love their service department and will be using them for all of my car maintenance. Shout out to Sam in finance and the general manager, who are also great to work with! I will be back for my next vehicle purchase. Thank you!

Very professional

Cost was better than expected. Work with myself to lower cost labor.

The appointment was timely, and the personnel knowledgeable for their interaction with the customers

Excellent as usual.

The service was amazing from start to finish!

My husband and I love the chevy dealership. Mitch, Nick, Ian, Sam have been involved with our purchases at Della and have been nothing but professional and friendly to us. Whenever we have to have a service call Nick always comes through for us to make us as informed, comfortable and happy as possible. We hope to have this type of service for a very long time. Thank You, The Cameron's

Nick was great when I came in for an oil change, he accommodated everything according to my needs and was super efficient and friendly! I was in and out very quickly which was really nice on my day off! Thank you thank you!

I worked with Mitch, Ian and Sam and they were incredible! Everyone was so friendly and inviting. The dealership is beautiful and they worked hard to get me into my beautiful new traverse! So appreciative!

I had a great experience at Della Chevrolet. Jae was knowledgeable, responsive, and attentive throughout the entire process. I would recommend that anyone in the market for a new or pre-owned vehicle check out Della Chevrolet first! - John

Nick was wonderful! Unfortunately my check engine light came back on that evening.

Good service

The issue with my truck was diagnosed and repaired the same day as my appointment getting my truck back to me wqy quicker than expected

Six months to replace a throttle body in my corvette ...really?

Needed new tires, balance, alignment and a part for the front end. I was very satisfied with the work ! I will be going back for all my service needs ! Thank you !

Kevin and Bill worked exceptionally hard to locate and get me the truck that I wanted. I was picky on what I wanted and Kevin worked harder than any salesperson I have ever had to get what I wanted. I would definitely recommend him and Bill to anyone.

As usual the service was great and everyone is very friendly it makes the visit while waiting for the car to be fixed go much better .

I was pleased with my service I received on my car and have another appointment on Thursday 2/26 at 9 Am to install parts and tires on my 2016 Buick Encore !

Kevin Monroe was very good to deal with and would definitely use him again.

Truck is still not right it's a peace of junk

quick simple

easy visit to fix brake light under warranty and also get state inspection

Thank you Della Chevrolet Plattsbugh NY for servicing my truck

I brought my truck in for a recall issue associated with the air bags. The next day the airbag sensor light came on and it chimes every 30 seconds. When I called to get it fixed, they told me they couldn’t get me in for over a week.

I has a new key fob made for my truck and it went smoothly. I also had them diagnose another problem and they had to order the part

Everyone was friendly. Tracy was patient w/ me & made sure I was taken care of in getting the car that I needed.

staff was friendly and told me exactly when my vehicle would be ready. Very satisfied

Swift and courteous

Failed to complete full diagnostic on my vehicle as there was two separate CEL codes. When they got back around to the second issue (after me having to complain and explain the issue all over again and make another appointment) they charged me the diag fee and told me there is nothing wrong with the truck (active shudder control issue, supposedly replaced the entire unit last year). 3 days later, check engine light back on. I call the dealership, they say I need to speak to the service manager. No answer upon ringing, but the person on the phone stated they’d send an email and the service manager would contact me. 3 days later and still have not been contacted. 100% poor service and I will certainly be taking my vehicle elsewhere. I will absolutely never buy another vehicle through Della and have happily shared my experience with others looking to buy there.

Great experience!

I brought the truck in to address an airbag recall notice that I was sent. The recall work was completed. The next day the airbag sensor light came on and keeps chiming. I scheduled an appointment for the following week and was told that the issue would require a $1700+ repair.

Fast, efficient, friendly, and quality service.

All ways have a great experience at the dealership amazing customer service and amazing place to buy vehicles

Jen helped me right away and answered all my questions the service was great thank you for everything

Really welcoming and helpful staff. It's never fun to have a problem with you car, but I'm glad I went here for service. Absolutely would recommend

Paid too much for mirror

Fast and reliable to weekend service

Painless and good customer service

We had some miscommunication, but Nick in the service department worked things out for us. I was very pleased with the service provided.

Good