Our Reviews

Dylan was great

Very friendly and my vehicle work was completed in the time the said

The service rep was great and understanding. When you make an appointment and the vehicle isn’t ready when you return to the dealership 4-5 hours later and it isn’t even been looked at that’s frustrating. Also, my truck with less than 9k miles failed inspection and I was charged $21. I returned within 30 days and Was charged $11 to reinspect. It’s only $11, but shouldn’t that be a warranty issue?

They kept me informed on what they had done

Happy they were able to fix my car, Very impressed they even washed it which was so helpful to me to get the salt of it

Very quick service good price

A great buying experience. Nick did a great job not only finding one but 2 vehicles that fit our needs. Everyone on the team was very pleasant, and helpful. We are returning customers and will return again.

I purchased a new EV Blazer that was in the shop being fixed three different times for the same issue. The last time it was in the shop for approximately 5 months. I have to thank Della for providing a loaner vehicle, however the loaner vehicle was of less value than my vehicle and I paid my monthly payments on a car I was not driving. The car was in the shop for so long because no one knew what was wrong with it. I recently received the vehicle back and I am hopeful that there are no further problems. I would like to request that in these extreme situations it become a priority to fix the vehicle and communicate thoroughly with the customer. These are two aspects I did not receive. I found myself having to make constant contact with the service department to obtain updates. On the note of updates, I am not sure what a service advisor's job is exactly, but I have to assume that it does not require them to stay on top of the status of vehicles in the shop. I should not be told incorrect information or that "I don't know" considering my vehicle has been there for months! I apologize for this review, but I believe a greater sense of priority should have been given to repairing my brand-new vehicle.

Had a bad battery they took me right in and took care of me!!!! Very Please!!!!!!!

Bought car from you, car runs great, fantastic gas mileage, previous vehicle was a 1998 C1500 with 340,0000 plus miles (mine) bought on Long Iand plan to keep buying from Chevy if possible.

good

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Awesome place to purchase a vehicle great service

Loved the fast service and awesome customer service

Always very professional and courteous

Dylan Vertigo was very attentive to my requests, worked quickly to help me select the right vehicle at a price that was acceptable and presented himself as a true professional. Sam was also very cordial and helpful in this purchase. Thanks to everyone at Sells Chevy!

Top Notch! This dealership staff is amazing . From the very beginning, they treat you like family and make you feel at home. Extremely knowledgeable, trustworthy , and helpful. I could not ask for a better experience … forever a customer! Thank you Managers: Mitchel , Kevin & Sam . Also a big thank you to Tracy my salesperson as well!

Della Chevy service is AMAZING! I always service my Silverado there. The service crew is very attentive, great communication and fast turnaround time! Highly Recommend!

Awesome

Everyone at Della Chevrolet was extremely nice and accommodating! I highly recommend Della for your next vehicle!

FRIENDLY, KNOWLEDGEABLE AND QUICK! PROBLEM SOLVED QUICKLY!!!

Great dealership, very friendly and professional service

I felt the tech’s opinion did not make sense. While asking follow up questions everyone I dealt with was very dismissive and unhelpful. I decided to go to another dealership because the diagnosis did not make sense and honestly, the woman I was working with was kind of a jerk. I went to another dealership and had a much better experience and they did find out what was actually wrong with my car. I left a google review detailing my experience. Your manager then called me and offered me a refund on the incorrect diagnosis if I took the review down. That seemed fair. She never refunded my card.

They are the best. They never let me down.

Everyone in the dealership was so friendly and kind. A very welcoming atmosphere. I went and test drove a equinox on a Wednesday(Kevin even stayed past closing) and had my brand new car by Thursday! They made the whole process so easy and quick. Highly recommend! Thanks Ian, Kevin and Sam!! 😊

Excellent care, and a great friendly staff. They go over and beyond to make your time there quick and easy.

I have come to expect outstanding service at Della and this time was no different

Our experience was wonderful, the employees are always polite and very helpful.

Nichole Young is great & the entire service staff! Always friendly & efficient!

Always pleasant low the environment

Very friendly, professional and they made this transaction seamless.

Great communication, and excellent service on the truck.

This was our first time dealing with Della. Nick Harney was amazing and easy to deal with. I would recommend Della and Nick to anyone. My wife and I both left with beautiful vehicles. 2025 Equinox RS and a 2025 Silverado Highcountry. We will definitely continue to go back.

I told them I would be waiting for the car and they misunderstood and thought I was leaving it. They said after they saw me in waiting area they tried to get a technician quickly but couldn't. I waited more than 2 hrs. They spoke to others but not to me.

Was told twice my tire rotation was free but then had to argue over it to get it. Reverse camera was repaired but tailgate was not test after the repair. Tailgate worked fine before they worked on the camera but would not operate afterwards. If they had checked it I would not have driven home in a truck that I had no access to the bed because with the bed cover down there was no way to get into.

Very informative, polite, and helpful.

Very quick and gr

Very friendly and up front. They were also on time with when they said it should be done for recall work.

Had an appointment for oil change @3pm didn’t pull out till ll 4:27. I know it doesn’t take over an hour to change oil. Then charge me $97 I’ll change it myself with same oil n filter for $40

Nick Miller is knowledgeable, very helpful and a great listener. He took the time to talk to me about what I was looking for and helped me find my new car. I didn’t feel pressured into buying a car that wasn’t right for me.

All questions were answered that I had

Very Courteous and friendly. Great experience working them. Everything was done the same day. I had no issues.

NICHOLE YOUNG WAS AWESOME FROM START TO FINISH! She took the time to help me find my chevy rewards on my phone , as I'm not tech savvy. That saved me 58.00. I also noticed the kindness of the employees while in waiting room. It was a nice change from others I dealt with in the past. Will surely be returning.

I am not sure about the service I received. My advisor was efficient but I still have more questions. I have a high end Impala Limited. I would have liked to have had more information on my service.

Della Chevy is a very beautiful place for seniors . Excellent service, All associates very helpful, professional, knowledgeable , friendly, respectable to old people like me. Thank You

Awesome experience service people did an awesome job

The service dept is great, got my vehicle right in and fixed with in no time. Very much appreciate what they do!

My car is fixed and running great!! Thank you

Everyone is friendly and knowledgeable. No pressure to buy. The staff remembers our likes and dislikes.

Always courteous, efficient, Friendly

I had the best experience and could not have had better people to work with. Tracie and Sam made buying my first car the easiest I could have imagined!

Very pleasant people were friendly and very helpful . Waiting room and bathrooms were clean and comfortable.

Didn’t have to wait long

My sales person, Nick Miller, was great. Answered my question promptly without pressuring me. Overall experience at this dealership was phenomenal!

Ian and Sam were amazing and really made the process quick and easy. My first time buying brand new and the experience was so smooth . They are great additions to the Della team and I’m very happy with my new car!

great service and quick for my oil change and tire rotation! Chevy service dept. is the best

From the very first moment we engaged with Dylan (the first person we spoke with) throughout the entire buying process we were treated royally. Not just Dylan, but Sam, Mitch and everyone we met we’re just as friendly and helpful.

When I walked in the gentleman was very pleasant and directed me to the service department to speak with Nicole. I can actually say “ the hospitality won me and friendliness “. Thank you and I will get my vehicle service again before I leave before I go home.

Very good

I will recommend u

Ashley was awesome to deal with very pleasant and such a kind personality Della should be proud to have her on their team. Sam made the numbers happen he was pretty much spot on I couldn’t ask for anything better. And Kevin is awesome thanks for the running boards truly appreciate that. Over all my experience with these people was outstanding.

Concern addressed immediately. Warranty issue. Waiting on parts.

First of all. The scheduler reminded me mileage/time for a light check of things. I had to change my itinerary for a much needed health appointment. The scheduler did so and on my second attempt everything was timely and I saved money because of warranty coverage so it was free work done 😃

Completed safety inspection plus checked grill recall on gmc 1500. Very friendly service staff. Service was done in what I thought a short period of time.

The service was great, the repairs excellent. The increase in cost rocked me and by bank account.

As always friendly, courteous and very knowledgeable.

Over priced service never was told how much it was going to cost to install two mud flaps out of sight

Efficient, timely, quality, friendly, professional, caring.

In on time and work completed quickly

Friendly and knowledgeable staff. Thank you for a job well done

They got us in and out in good time

The best service! I always feel comfortable taking my car there (especially as a female). I like how easy it is to make appointments on line, the check in process is so smooth, friendly staff, quick service, clean waiting room. I will always buy my cars from your dealership just to keep getting great service! Thank you

fast excellent service as always

The service since you arrive to the place is amazing. I had Joseph Neal taking care of me since day one and I couldn’t be more grateful about it. He helped me through my first suv buying and he did it with the best smile and attitude. He’s a really great person that knows what he’s doing so professional

People are always friendly

My appointment was for 9:15 on June 6th. for an oil change and 2 air filters changed. I brought another vehicle to use while mine was being serviced. I checked two hours later and the truck hadn't been touched. I asked why this was and was told that people who waited at the dealership had priority over me because I didn't wait for the service. It finally took 4 hours before I could take my truck. I am deeply disappointed with the service. What is the point of making an appointment if it won't be honored? I will most likely take my truck to another shop for service in the future.

All good

Very helpful and friendly and addressed my concerns

Ian, Kevin and Sam were all excellent. Great customer service, friendly, knowledgeable and it was an overall positive interaction. Ian walked me through the truck inside and out before even taking it for a test drive and went through setup before I drove off the lot after the sale was complete. Sam explained the financials very clearly. I was quite appreciative of the top tier customer service all around and will definitely recommend Della Chevrolet to friends and family.

Got me right in, told me/kept me up to date on the progress of my truck being serviced/tire rotation/state inspection and recommendations. Nicole was right on with everything and my concerns. Thanks Della Chevrolet and Service Team & Nicole. Until next service

I went in for the advertised "Normal Mileage Package" which included oil change and ytire rotation plus an extensive list of "multi Point Inspection items. When I registered with the Advisor - Nicole Young- I pointed out that I wanted the full inspection as advertised. She gave me a blank look and kept repeatiing that they were only doing the oil change and tire rotation and would do a reegular munti=point inspection. I accepted this and went to the waiting area. When she came to take me to the cashier she presented me with a bill for oil change and tire rotation. I requested a check list of the points that the tech had inspected and did receive that shortly after. The check list showed the multi inspection points covering 1-1/2 pages of items to be inspected totaling about 35 items of which only 7 were shown OK as inspected. At the end of this process I gave up wit the advisor and went to pay my bill indicating that I would be sure to file an unsatisfactory experience report to which she offered no comments. The Cashier had now closed operations and I had to request assistance from a sales manager to make my payment which he did promptly and courteously. In summary, I was not satisfied with the advisor and probably will use another GM dealer for future needs. I really like my 2018 Traverse Premier and hope to continue ownership since there is no longer a model like the 2018. This is the first time I ave had a dealer service during which the tech had not recommended an additional need. Your dealership and the customer has missed out on additional revenue and a needed replacement as is the usual experience.

GREAT SERVICE AND WONDERFUL PEOPLE

Poor communication from all departments from top to bottom, a 5 hour service turned into 5 days with no explanation, when the service was completed it was not done in the manner requested and I won’t risk going back and letting them fix it.

Everyone was friendly and eager to make a deal.

very reasonable group of associates

Very friendly and professional Team

Everyone is very friendly and I did not have a long waiting time,

Saturday 8:30am so I can get on with my days recreation plans. First service on a new truck. Simple, straightforward, no crazy surprise add-on change orders. Those customers who do this should be the ones to wait while you honor the appointment time that was made with me. I was on time, I was patient. At 10:30 I thought the work would /should be completed. No. That would only be possible if a mechanic had been assigned to my truck at the time of my appointment. Car sales people were repeatedly prioritized by service when a dealer preparation on a new sale was demanded, taking one of the two mechanics away from the service appointments. (Who coordinates the needs of Sales/Service? Without that attention Sales vs. Service becomes evident) So my one hour job took 3 hours. My plans changed. I know, a first world problem. Maybe an additional mechanic could be working Saturdays for the last month of a quarter to deal with the sales aspect of your dealership, while those of us who value your service department to support the vehicle we already purchased are served in a timely fashion. Those customers buying a vehicle on Saturday are no different than me going for service on a Saturday. We're all trying to not lose a scheduled workday. Offering weekend service is an incredible service for all customers. Please support what you offer. The results of the service on my truck were great. The mechanics did everything well, my complements to them in a high pressure situation not of their making. Sincerely, Clifford Smalley

Great experience! The staff were all courteous and knowledgeable.

Everyone was exceptionally very friendly and helpful. Jay was excellent to deal with.

Appointment was on time

Everyone was great to work with. And we went to get a used car and ended up with brand new. Our first new car. I think we met everyone in there and they were all great. John was our salesman he was great. It's a great place to buy a car. love our new chevy. Thank you all very much. Thomas,Deborah Vaughan

Good job

Washer fluid is cheap and after spending 150 + you think you would check it and top it off Nope you don’t 3times this has happened Fella Kia will was the vehicle Not Chevy

I asked that my 2016 impala be looked at, due to a knocking noice I hear when driving on a bumpy road. I was told that the problem was a defective lower control arm, and that they could order the part and schedule the work ones the part was in A week or so later I was notified that the part was in and scheduled for a week after. 2 days in the shop and $600+ dollars later I picked up the car and the noice was still there! I contacted the service department to let them know and was told that what I was hearing must be something new…. No, No, No!! It was the same problem!!! The ladie I was speaking with then said I will check with the department manager and get back to me. That never happened! Im filing a complaint with the BBB, and any other agency that’s whiling to help me and will file a complaint with small claims court if this issue is not addressed without any! Further charges as is not my fault that the actual problem was obviously missed diagnosed.

love the service everyone is real friendly . I bought 3 cars there and am real satisfied with the service , if I buy another it will be from you guys .

Very friendly and easy transaction on a great vehicle!

Outstanding sales department. I ordered a 2025 Chevy Traverse. I received a good trade in value for my vehicle. I was updated on the process of our new vehicle being built. The Traverse arrived in a timely manner. Our sales consultant was knowledgeable and explained all the equipment on the vehicle. The finance/business dept was exceptional in assisting us with all the paperwork. Thank you, Mitch Rowe (General sales manager), Nick Miller (Sales consultant), Sam Hoit (finance/business). If Della's Svc. Dept. is as good as their sales dept., it's a win win. Thank You, Della Chevrolet

I scheduled an oil change for my car at 11 am, but I didn’t leave until 2 pm. An oil change should take a maximum of 30 minutes, not 3 hours. I’m not impressed with the service, and this is the second time I’ve had to wait this long for an oil change. I won’t be returning.

Dylan went above and beyond to try to get me in the vehicle I was looking for. Very Happy with the customer service!

Ms. Call was very pleasant to work with. She kept me informed of everything on. . She is an asset to Della Chevrolet. The service department did a great job.

Was very satisfied

5 hours for replacing two parking brake cables! not all of them.

had to get my car repaired it took a lot less time than i figured on and I was informed on the progress as they did the job plus everyone was real friendly . great service

I had a great time at Della Chevrolet, Jay Harney was my salesman and we hit it off like old friends. I told him what I was there to look at and he put me in the car I bought.I also was helped by Sam Hoit with all the paper work . Overall a great experience.

Mitch and Sam made the whole process easy. We will be recommending D’ELLA Chevy in the future.

Scheduling app’t was easy. Staff was very friendly and helpful on the phone. Vehicle was in for an engine light. Was told the issue was fixed. When we picked up the truck after hours - the light was still on. Not very happy about that. Makes me wonder if it was actually driven/re-assessed after the ‘repairs’. Or did it just go off temporarily b/c the battery was unhooked?

Very Helpful Consideret Eazy to deal with

Wasn’t expecting to buy a car. Found a car. Found deep discounts. Ultimately bought a car.

Quick and friendly service all the way around.

As always the service team was amazing! Thank you for all that you do day in and day out, you have one of the hardest jobs in the dealership and you all handle it was grace!

Having a hard time setting radio stations through XM radio. I select the hold to set button, and the station plays fine. When I shut the vehicle off and restart, all the hold to set channels are gone.What gives with that? Is there an additional step I need to make?

warmest welcome and everyone went above and beyound to help me with my purchase without any pressure a very special thanks to kevin monroe and jay harney

Friendly service advisors and very quick service department

It was quick and easy.

I had a great experience. The team was very professional and very friendly. My salesperson, Ian was #1! This was my first time dealing with this dealership and it will not be my last for sure.

My satisfaction with my purchase at this dealership was short lived by the interactions I have had with della Chevrolet service department The level of poor communication, miss information, poor workmanship and carelessness just to name a few is truly unacceptable. Here is just the latest examples of why. I brought my vehicle in do to a noice while driving on uneven surfaces, It was found that a lower control arm was defective, picked up the car after the work was done just to find that the noise was still there When I called they try to tell me that it may be something else wrong… it took a bad review to be contacted by the service manager Whom after researching found out that the new lower control arm was installed on the wrong side…! Had to bring the car back to the shop to get the repair done.. again And ones again… because the alignment was off.. (A)for effort to Jenny on that, but again my satisfaction was short lived… A few days later the car started to have a clunk sound during the transmission gear changes, so I brought it back in and after several hours, I was told that the noise was normal…. And was given a note from GM explaining it. I felt that this explanation was a bunch of nonsense so I had Goss Chevrolet dealer service department look at it. within an hour the problem was properly diagnosed and fixed. Come to find out that the axel nut which had to be removed to fix the lower control arm was not tightened to the proper torque and had become loose causing the noise I was hearing, As explained by the head mechanic at Goss Chevrolet. apologies and excuses, they are not necessary. We are now way! Pass it!

Pleasant staff . Clean and comfortable waiting area. Work was done on a timely manner.

Amazing place to purchase a vehicle every one is really helpful

Jay Harney was kind ,courteous,no pressure. Good Salesman

Professional, friendly and great communication regarding status of vehicle

Always excellent service when I bring my car in always very reliable and friendly I always have a great experience at the dealership

I bought my truck back in June. The service engine light has been on ever since. I have been back to the dealership at least 5 times to get the emissions problem fixed but they haven’t fixed it yet.

Tracey was great

I was not satisfied with the customer service I received. My motor blew up, and they did not want to cover it although I had warranty. I was in the dealership twice for check engine light on prior. Would not recommend this dealership to anyone.

Mich Rowe and Dylan F were excellent and easiest and most friendly group I have ever encountered in car buying. As a former sales person for a dealership, it was seamless and quick for a new vehicle.

Everyone was very helpful and always kept me informed of what is going on with the diagnosis of our EV. The diagnosis determined that we need to have a part installed the technician that works on our vehicle always kept us in the loop he was very professional and we are really happy about the work that he did for our vehicle.

I the service and experience was great they got me in fast and did a throw job

Jennifer went above and beyond to help and keep us updated on everything.

No problems

We couldn't be more happy with the purchase of our new 2025 Chevy Colorado Z72. Excellent customer service and the whole team was very professional, knowledgeable and attentive to what we were looking for. Joe & Tammy

prompt, courteous.

I was very happy with my experience! People were kind, efficient and helpful. Things were accomplished on time. I would certainly recommend you to others!!

Very helpful

We were under the impression that we had a service plan where our first 5 oil changes were included when we purchased our truck. We had only used 2 and then yesterday we were told that any others had expired so we needed to pay. We will no longer use Della Chevrolet for future service or purchases

The service team didn't have much to go on when I told them I had a rumble in my blazer on my scheduled oil change They were able to figure out the issue.

Exceptionally friendly staff. Very knowledgeable through out the process.

On time service Good pricing friendly service

very clean waiting area,work was done on time

They were good i am happy with them

Saturday morning Appointment went great. Waiting room was clean, They got the truck in on time and out. Truck was returned clean and everything done. No issues found on the truck made for a great oil and tire appointment.

All of the services were performed in a timely manner with exceptional communication throughout the process. Very happy!

Had new tires put on my truck. Very good deal and courteous staff

I always have a great experience at your dealership. I bring all of my cars there for service. The process is smooth and customer service is always outstanding and friendly. Jennifer is wonderful, even letting me know about a tire sale and also looking into my extended care package to see if I had anymore discounts on service. Very much appreciated to go above and beyond. Thank you!

Excellent the salesman was very helpful

My experience buying a car from Della Chevy could not have been better!!!

Everyone is very helpful and professional.. Our experience so far has always been wonderful.

Friendly, accommodating and refreshingly transparent. I was able to walk in make a deal and leave with the vehicle hassle free in record time

My car now has a light on after having it looked over. But they say my battery was fine. Now my car says it's low. Doesn't make sense.

Went well

Excellent customer service. Great overall experience. Thank you

This is our first time having our new car serviced, and everybody was fantastic. They walked us through everything that they were gonna do and they were very polite and professional.

Service was completed in a timely manner. Staff was very polite and courteous.

No issues

Was not updated on the status of my truck I had to call was not told a estimate on how much it was going to be for a cabin filter and wiper blades till I got there and it was 200 dollars for it I would have past and did it myself also was told that they couldn't find the noise in the rear when its very noticeable

Great customer service. Quick and efficient operation!

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Friendly people great service

The experience was very good. Nick Miller was my service advisor and checked me in. I waited for it and it was done quickly. Very professional.

The service was superb, the advisor Nick Miller went out of his way to make the appointment very comfortable for me!

was a great experience buying my new equinox

Thank you Ian and Sam. I love my new traverse! you guys are the best

This our second vehicle purchase at Della Chevrolet and I couldn't be happier with the experience. Ian, Sam, and team make the process so easy and efficient. Well done!

Nevin and all that work at Della In Plattsburgh NY were excellent and professional. It was a nice and comfortable experience. I would definitely recommend this car dealership.

Dropped the car off on Monday night as I left for a business trip. Car was check and I approved the work while away. Returned and picked up the car all complete

Always a friendly staff

Greeted me as soon as I opened the door. William Minogue was great personable, friendly. We were shown many vehicles and given options that would fit our life style. Would recommend to everyone. The whole staff were excellent finance through.

Bill was an exceptional sales rep. He got us into the exact car we needed seamlessly and efficiently. Will be recommending him to everyone!

Always a great experience with the service team

Very pleasant

Experience was very good, Jenn and Nick were both polite and informative

fast service

Nevin...nice guy to deal with

Poor customer experience, very little to no updates with customer regarding vehicle. Even when. Calling to check on vehicle, very little to “ I don’t know” answers and no return calls when told they would call back. Brought truck in for 2 different parts to be replaced, 1 of the parts was not replaced and was told the same information back when service tech looked over truck and didn’t replace parts (windshield depended pump). Was told they would delay and wait till another day to do it. I ended up replacing the part myself. 2nd part I pre-ordered and brought the truck in for repairs (for electronic braking module) was truck was there for 6 days for a job quoted at (1.5 hours) and the service tech replaced another part (windshield depended pump) when I told 2 different service people I didn’t want that job to be done (but they did it anyways and claimed “poor communication” and made It seem like it was my fault. Poor communication all around and what is the point of the service center texting for vehicle updates, it was never used at all and had no responses.

I had concerns regarding my car I recently purchased. My car was scheduled and thoroughly inspected in a timely manner.

Tod the sales man was great to work with

Awesome very fast and professional

wonderful service as always

Bill was excellent to work with explain everything very well and was polite considerate to have as a salesman thank you Bobby

Good service. Staff very friendly and accommodating

Mitch and Kevin were great getting me into my 2025 Silverado. Highly recommend Della Chevrolet

The experience at Della Chevrolet in Plattsburgh, NY was a very positive one. No pressure to buy and made us feel like we were family, not just customers! Thank you, team. We would recommend your dealership to our friends and family!

Chris Adams was wonderful. Everyone at the dealership was friendly and outgoing. We had a very pleasant experience at Della Chevrolet.

Sales was courteous, friendly, welcoming great interaction

Had my oil changed and it was done in a timely fashion. The service staff was outstanding!!

Great People

Always very upfront

I was completely satisfied for sure.

Dylan and Sam were both great to work with as they made the car buying process very manageable.

I purchased at the time of the 3 year lease an oil change contract for free oil changes good for 2 years. After receiving a couple oil changes and only having 16,914 miles on my 36,000 mile lease I was told that I used all of the free oil changes. The contract should have covered 2 years or 24,000 miles. The delership in glens falls was more interested in upselling than telling me the truth about what it actually covered. Terrible Experience. I will never purchase an upsell contract again.Good luck getting me back in that dealership again!!!!

Courteous staff very nice waiting room. Helpful and efficient!

Every time I go in to service department, Everyone is very friendly and I have never had to wait a long time for my vehicle to be finished Thank you

Service got my inoperative truck in the same day I called. Monday Got my parts ordered. Parts came in on Wednesday Repaired Truck on Thursday Picked on Friday Tested good 150 mile drive